BackPocket Talent

ABOUT US
SERVICES
MYHR ADVOCATE™
+ CAREERGPT
PRICING
WHO WE SERVE
BLOG
CONTACT US

YOUR PEOPLE PARTNER, ALWAYS IN REACH

HR that moves your
business forward.

On-demand HR solutions for small businesses that cannot afford to get HR wrong.

Founded July 28, 2025

Women-Owned Business Certification Pending

Massachusetts-based Get Started Learn More

99%

of U.S. businesses are small, yet most lack any dedicated HR

$50K+

average cost of a single employment lawsuit, before legal fees

1 in 3

small businesses face an employment claim at some point in their lifecycle

ABOUT US

Operators who have lived the problem

BackPocket Talent was founded by two experienced operators who built their careers solving exactly the HR problems small businesses face every day.

Nicole Hart

CEO & Co-Founder

20+ years of HR and operations leadership across startups and global enterprises. Built HR functions from scratch, led M&A integrations across 10+ companies, and delivered $1.3M in labor savings for a Berkshire Partners portfolio company.

Previously VP of People Strategy and de facto COO at TeraCloud, RSA/EMC, New York Times, and Cigna.

Six Sigma

Predictive Index

M&A Integration

PE Portfolio HR

Rachel Brace

COO & Co-Founder

15+ years as a medical practice administrator, effectively operating as COO across compliance, IT, finance, and HR in complex small business environments where there was no margin for error.

Also brings experience in buy-side brokerage, sourcing deals for PE, VC, and equity clients, with a portfolio-level perspective that directly informs how BackPocket approaches scaling.

Medical Practice Ops

PE Deal Sourcing

Compliance

Women-founded and women-led · Founded July 28, 2025 · Women-Owned Business (WBE) certification in progress

THE PROBLEM

Most small businesses have HR blind spots.

They cannot afford a full-time HR director, do not know what they do not know about employment law, and one bad hire or compliance mistake can set them back months — or trigger a costly legal dispute that threatens the entire business.

Small businesses (10 to 100 employees), medical practices, trades companies, immigrant-owned businesses, and first-generation entrepreneurs are experts in their craft, not in employment law, wage compliance, or workforce management.

Who's most exposed

Small businesses with 10 to 100 employees, medical practices, trades companies, immigrant-owned businesses, and first-generation entrepreneurs navigating workforce management with no support system.

The real cost of no HR

Preventable turnover. Misclassification penalties. Discrimination claims. Lost productivity. These are not hypothetical risks — they are the predictable outcome of businesses left to figure it out alone, often after something has already gone wrong.

OUR SOLUTION

Real HR professionals, accessible and affordable

BackPocket Talent provides low-cost, subscription-based on-demand HR solutions to businesses with 10 to 100 employees — giving every client a real HR professional in their corner at a price that works for a small business.

We start with a conversation

We meet with clients directly to understand their needs, flush out ideas, and align human capital strategy with company goals — helping leaders make informed decisions that move the business forward.

✓

End-to-end HR coverage

Compliance, employee relations, recruiting, and strategic HR planning — handled by experienced professionals without the cost of a full-time hire.

↑

Built to scale with you

Our subscription model and myHR Advocate™ platform let us serve more clients without proportionally increasing headcount — making BackPocket a scalable platform, not a traditional consulting practice.

Compliance Guidance

Employment law, wage compliance, and multi-state HR requirements handled by experienced professionals.

Employee Relations

Investigations, performance management, termination support, and day-to-day employee issues resolved with confidence.

Recruiting & Onboarding

Hiring frameworks, job descriptions, onboarding processes, and structured workflows built for your team.

Strategic HR Planning

Align human capital decisions with company goals. We help leaders understand why a decision matters, not just what to do.

Employee Handbook & SOPs

Handbook development, role transitions, offboarding protocols, and standard operating procedures that create consistency and reduce risk.

OUR TECHNOLOGY

myHR Advocate™ — always-on HR infrastructure

A centralized, on-demand portal giving clients access to compliance guidance, HR resources, and policy tools specific to their state and industry. It functions as always-on HR infrastructure for organizations that have never had any.

Human answers, not chatbots

When a client submits a question, a real HR professional responds. No AI-generated replies, no guessing, no disclaimers.

State and industry specific

Resources and compliance guidance tailored to the client's jurisdiction and sector — not generic templates.

Scalability without headcount

Serves more clients without a proportional increase in staff, enabling a true platform model.

What's available today

✓

Compliance guidance portal

✓

Policy library and HR resources

✓

Human-answered Q&A

✓

Intake forms (leave, terminations, onboarding)

✓

Employee and manager logins

✓

Auto-routing and ticket tracking See the full platform →

HOW WE WORK

Human-led, technology-enabled

Our approach ensures human capital decisions are never made in a vacuum. We help leaders understand why a decision matters, not just what to do — building internal confidence alongside external compliance.

STEP 1

Discover

We sit down with leadership to understand the business, identify gaps, and align people strategy with company goals. No templates. No assumptions.

STEP 2

Design

We build a tailored HR roadmap covering compliance priorities, hiring frameworks, and employee relations protocols fitted to the client's stage and industry.

STEP 3

Deliver

Ongoing on-demand support through our team and the myHR Advocate™ platform. Clients get real answers from real HR professionals, whenever they need them.

Services covered

Employment law compliance · Recruiting and onboarding · Employee handbook development · Performance management · Termination support · Multi-state HR compliance · Benefits guidance

What clients feel

Confidence in every people decision. Reduced exposure to legal and compliance risk. A team that functions like an in-house HR department at a fraction of the cost.

Clients get real answers from real HR professionals, not templates or AI-generated guesses. When you submit a question through myHR Advocate™, a human answers it.

We offer subscription plans scaled to your team size, as well as customized pricing for organizations with more complex or project-based needs. Every engagement starts with a conversation about what fits your business.

BUSINESS MODEL

Subscription-based, scaled to your team size

Recurring monthly subscriptions with additional billing options for deeper engagements. Every plan includes access to the myHR Advocate™ platform.

MONTHLY SUBSCRIPTION

myHR Advocate™ Platform Access

Unlimited access for all employees and managers

$249

/month

WHAT'S INCLUDED

✓Unlimited employee & manager logins

✓Full access to HR Knowledge Library

✓Intake forms (leave, terminations, onboarding)

✓Auto-routing & ticket tracking via myHR Advocate™

✓Client Resource Document Library

LIVE HR SUPPORT — PER TICKET

Standard Questions

A ticket is opened when you need to speak with a live HR professional. Starts at $49 and $49/hr until the case is closed.

Complex Matters

Employee investigations, project work, and specialized engagements start at $175/hr.

Why subscription works

HR needs do not stop. Compliance calendars, hiring cycles, employee issues, and policy updates create continuous demand — making a flat monthly subscription a natural fit for small businesses that need ongoing support without unpredictable costs.

Only pay for what you need

Your $249/month covers unlimited access to the HR Knowledge Library for your whole team. Live HR support is only billed when you actually need it — keeping costs predictable and fair.

WHO WE SERVE

Underserved businesses, supported by a strong partner ecosystem

BackPocket works alongside existing payroll and PEO infrastructure, not against it. We are the HR layer these platforms do not provide.

33M+

small businesses in the U.S. with fewer than 100 employees

~5M

businesses in our 10 to 100 employee sweet spot

$12B+

estimated U.S. HR outsourcing market for SMBs

Medical Practices

Dental, primary care, and specialty clinics with 10 to 50 employees.

Small Businesses

Owner-operated businesses across any industry that need HR infrastructure but cannot justify a full-time hire.

Trades

HVAC, lawn care, home services. Many immigrant-owned or first-generation with zero HR support.

PE Portfolio

Post-acquisition windows create immediate HR needs. BackPocket steps in fast and scales.

OUR IMPACT

Economic empowerment meets human capital development

For immigrant-owned and first-generation businesses, proper HR support is not just an operational improvement — it is a meaningful equalizer. We are the resource they never had access to.

Economic empowerment

We make professional HR infrastructure accessible to businesses priced out of it entirely — including trades like HVAC, lawn care, and home services. Many of these are immigrant-owned or first-generation companies navigating workforce management with no support system. We help them hire better, pay fairly, and avoid compliance failures that can sink a small operation.

Education and human capital

We take the HR headache off the plate of small business owners so they can focus on running and growing their business. Clients build healthier workplace cultures, reduce exposure to employment-related legal costs, and develop more equitable people practices. That ripples out into communities and strengthens local labor markets.

Hire better

Structured recruiting reduces mis-hires and improves retention

Pay fairly

Wage compliance guidance prevents costly misclassification

Grow safely

Proactive HR reduces legal risk as headcount scales

OUR PARTNERS

A trusted ecosystem built for small business success

BackPocket works alongside the payroll and PEO platforms your business already relies on. We are the HR layer they do not provide.

Paragon Payroll

PAYROLL

Expanding BackPocket's reach to small businesses already managing payroll through Paragon.

JustWorks

PEO

Seamless HR and benefits coordination for clients operating within the JustWorks platform.

TriNet

PEO

Enterprise-grade benefits and HR infrastructure paired with BackPocket's hands-on guidance.

HRx Network LLC

HR NETWORK

A collaborative HR network extending BackPocket's professional reach and resources.

All Set PEO Consultants

PEO CONSULTING

Independent PEO consulting partner helping clients navigate benefits and employer services.

Herman Science

PARTNER

Bringing scientific and analytical insight to BackPocket's people strategy engagements.

CareerGPT TECHNOLOGY PARTNER

An AI career intelligence platform built with BackPocket Talent. Predict how roles will evolve, build workforce plans, and let BackPocket help you implement them. Healthcare is live now.

Learn about the partnership →

INSIGHTS & NEWS

HR knowledge for the businesses that need it most

Practical guidance, compliance updates, and company news — written for small business owners, not HR departments.

All

Company News

HR Tips

Compliance Updates

Small Business

COMPANY NEWS

July 28, 2025

BackPocket Talent Launches to Bring On-Demand HR to Small Businesses Across Massachusetts

We officially opened our doors on July 28, 2025 with a mission to give every small business owner access to a real HR professional — without the cost of a full-time hire.

FEATURED INSIGHT

"Most small businesses only discover their HR gaps after something has already gone wrong. We built BackPocket so that doesn't have to be the story."

— Nicole Hart, CEO & Co-Founder

HR TIPS

5 min read

5 HR Mistakes Small Business Owners Make Before Hiring Their 10th Employee

From skipping offer letters to misclassifying contractors, these common missteps can cost far more to fix than to prevent.

COMPLIANCE

4 min read

Massachusetts Wage & Hour Law: What Every Small Business Owner Must Know in 2025

Overtime rules, pay stub requirements, and final paycheck timing — staying compliant in MA starts with knowing the basics.

SMALL BUSINESS

6 min read

When to Hire HR Help: A Practical Guide for Founders and First-Generation Business Owners

You don't need a 50-person team to need HR support. Here's how to know when the time is right — and what to look for.

View All Posts →

We're Ready When You Are

Ready to streamline your HR processes and focus on what truly matters? Contact BackPocket Talent today for a personalized consultation.

REQUEST INFORMATION

CONTACT